Microsoft Second Shot is back

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Get a free Second Shot on your MCP exam

Take any Microsoft Certified Professional (MCP) exam between January 5, 2015, and May 31, 2015. If you don’t pass, get a free retake!

What exams are included in this offer?

All of the Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Solutions Developer (MCSD), and Microsoft Specialist certification exams are eligible. Microsoft Technology Associate (MTA) exams and Microsoft Office Specialist (MOS) exams do not qualify for this promotion.

How do I get my free retake?

When you register to take an MCP exam between January 5, 2015, and May 31, 2015, you become eligible for a free retake if you don’t pass it. You have 30 days from the date you took the initial exam to schedule a retake. To schedule your retake, sign in, select your exam from the exam list, and click Schedule now for free.

Microsoft Second Shot

ITIL v3 Foundation

ITIL v3 Foundation in IT Service Management – passed 35/40

What is ITIL®?

ITIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.

The ITIL best practices are currently detailed within five core publications:
•ITIL Service Strategy
•ITIL Service Design
•ITIL Service Transition
•ITIL Service Operation
•ITIL Continual Service Improvement.

These five volumes map the entire ITIL Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service and finally, the monitoring and improvement phase of the service.

ITIL – IT Service Management

ITIL: The Basics White Paper